Privacy Policy

Effective Date: October 9, 2025
Last Updated: October 9, 2025

Welcome to Luminoso Motors Inc. (“Luminoso Motors,” “we,” “our,” or “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit www.luminosomotors.com, make a booking, or rent a vehicle from us.

1. Information We Collect

We collect information to provide a smooth and secure rental experience. This includes:

a. Personal Information

When you book or inquire, we may collect:

• Full name

• Email address and phone number

• Billing and contact address

• Driver’s license information

• Payment details (processed securely through third-party providers)

• Rental preferences and communication history

b. Automatically Collected Information

When visiting our website:

• IP address, browser, and device details

• Pages viewed, session duration, and referral source

• Cookies and analytics data (via Google Analytics or similar tools)

2. How We Use Your Information

We use collected information to:

• Process reservations and verify identity

• Provide booking confirmations and updates

• Deliver vehicles and manage returns

• Enhance website performance and user experience

• Send service updates or promotional offers (optional)

• Fulfill legal, safety, and insurance requirements

We do not sell or rent your personal information to third parties.

3. Vehicle Privacy During Rental

When renting a vehicle from Luminoso Motors, certain in-vehicle systems may automatically collect operational or location-based data. This section explains what may be collected and how it is used.

a. GPS & Telematics Data

Some vehicles are equipped with GPS tracking and telematics systems that may record:

• Vehicle location and route history

• Odometer and mileage data

• Speed, acceleration, and braking activity

• Battery/fuel levels and maintenance alerts

• Security and immobilization status

Purpose of Use:

• Theft prevention, recovery, and vehicle security

• Verifying mileage or unauthorized usage (e.g., off-road or restricted areas)

• Providing roadside or emergency assistance

• Investigating damage, accidents, or insurance claims

We do not actively monitor your driving in real time except in cases of theft recovery, safety concerns, or law enforcement requests.

b. In-Car Systems (Apple CarPlay, Android Auto, Bluetooth, Navigation)

Vehicles may feature infotainment systems allowing you to connect your personal device. When connected:

• Contacts, messages, call logs, and navigation data may be temporarily stored locally in the car.

• Luminoso Motors does not access, store, or back up this information.

Important:
Before returning your vehicle, please delete your personal data and paired devices from the car’s infotainment menu. You are responsible for ensuring your data is cleared before checkout.

c. Cameras & Sensors

Certain vehicles may be equipped with:

• Parking or dash cameras

• Driver-assistance sensors (e.g., lane keep, autopilot, collision alerts)

Recordings or data may be retained temporarily to assist in:

• Accident or damage investigations

• Security or insurance claims

These recordings are not shared except as required by law or insurance providers.

d. Remote Access & Vehicle Controls

Authorized Luminoso Motors staff may use secure digital tools to:

• Lock/unlock vehicles for customer delivery

• Check vehicle status for pickup or return verification

• Locate and disable the vehicle in cases of theft or safety emergencies

Remote functions are never used for surveillance and are limited to operational and security purposes only.

e. Data Retention for Vehicle Systems

Vehicle operational data may be stored for up to 30 days post-rental (or longer if required for claims or investigations).
Personal booking and contact details are retained as long as necessary for legal, billing, or regulatory purposes (typically up to 24 months).

4. Data Sharing

Your data may be shared with trusted third parties, including:

• Payment processors (e.g., Stripe, Turo, or integrated booking partners)

• Insurance providers and law enforcement (for legal or safety matters)

• Technology vendors supporting our website or vehicle systems

All partners are bound by strict confidentiality and security requirements.

5. Security Measures

We use SSL encryption, secure cloud systems, and restricted internal access to protect your information.
Although no system is entirely immune to breaches, Luminoso Motors takes all reasonable steps to maintain your privacy and security.

6. Your Rights

Under Canadian privacy laws (PIPEDA), you have the right to:

• Request access to the personal data we hold about you

• Request correction or deletion of your information

• Withdraw consent for marketing communications

• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights are violated

7. Cookies

Our website uses cookies to:

• Improve website performance and functionality

• Analyze visitor traffic and usage trends

• Remember user preferences

You may disable cookies in your browser, but certain website functions may be affected.

8. Third-Party Links

Our website may link to third-party services (e.g., Turo, Instagram, Google Maps).
We are not responsible for their privacy practices or content once you leave our site.

9. Policy Updates

Luminoso Motors may update this Privacy Policy from time to time.
The revised version will be posted on our website with a new “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, requests, or privacy concerns, please contact us at:

📧 luminosomotors@gmail.com
📍 Luminoso Motors Inc. — Vancouver, BC, Canada
🌐 www.luminosomotors.com